Privacy policy

1. Introduction

Iron Harbor Studio respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit ironharborstudio.us, place an order, or contact our customer support team.

By using our website, you acknowledge that your information may be handled as described in this policy, subject to applicable privacy laws and any rights you may have under those laws.

2. Information We Collect

The types of information we collect depend on how you interact with our website.

Personal and Contact Information

When you place an order or contact us, we may collect your name, email address, telephone number, billing address, shipping address, and information you choose to include in your communications.

Order and Transaction Information

We may collect information about the products you purchase, order history, transaction status, shipping details, and refund or return requests.

Payment information is processed through the payment services made available at checkout. The payment details we directly receive depend on the payment method and service provider used.

Device and Usage Information

When you browse our website, certain technical information may be collected, such as your IP address, browser type, device information, pages visited, referring pages, and interactions with the website.

This information may be collected through cookies, log files, analytics tools, or similar technologies, where applicable.

3. How We Use Your Information

We may use personal information for the following purposes:

  • To process, fulfill, and deliver orders.

  • To process payments, returns, refunds, and related requests.

  • To communicate order confirmations, shipping updates, and customer service responses.

  • To respond to questions about products and purchases.

  • To maintain website functionality, security, and performance.

  • To detect and investigate suspected fraud, abuse, or unauthorized activity.

  • To understand website usage and improve our products and services.

  • To comply with applicable laws and enforce our legitimate contractual rights.

  • To send promotional communications where permitted and, when required, with your consent.

We seek to use information only for appropriate purposes and in a manner consistent with applicable law.

4. Cookies and Similar Technologies

Our website and certain third-party service providers may use cookies, pixels, and similar technologies to support essential website functions, remember preferences, measure performance, and understand shopping activity.

Where required by law, we will provide appropriate choices or obtain consent before using non-essential cookies or similar technologies.

You can manage certain cookies through your browser settings or any privacy preference tools made available on our website. Disabling some cookies may affect website functionality.

5. How We Share Information

We do not treat personal information as a commodity for unrestricted sale. We may disclose information to service providers and other parties when reasonably necessary for the purposes described in this policy.

These parties may include:

E-commerce and Website Providers
Services that host and operate our online store.

Payment Processors
Providers that securely process payments and help detect fraudulent transactions.

Shipping and Fulfillment Providers
Carriers and fulfillment partners that require delivery information to complete an order.

Analytics and Technical Providers
Services that help us understand website performance, maintain security, and improve the customer experience.

Professional Advisers and Authorities
Legal, accounting, regulatory, or law enforcement parties when disclosure is necessary or legally required.

We may also disclose information in connection with a business reorganization or transfer, subject to applicable legal requirements.

We do not authorize service providers to use personal information for purposes unrelated to the services they provide on our behalf, subject to their applicable legal obligations.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal or accounting requirements.

Retention periods vary depending on the type of information and the purpose for which it was collected. When information is no longer needed, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to legal retention requirements.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We cannot promise absolute security, but we aim to handle information responsibly and work with appropriate service providers.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Obtain a copy of certain information in a portable format.

  • Object to or request restrictions on certain processing.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain targeted advertising, sale, or sharing of personal information as those terms are defined by applicable law.

  • Appeal certain privacy decisions where applicable.

To exercise an applicable right, contact hello@ironharborstudio.us. We may need to verify your identity before processing your request.

We will respond within the timeframes required by applicable law. Some information may need to be retained to complete transactions, comply with legal obligations, or establish, exercise, or defend legal claims.

9. Marketing Communications

If you receive promotional emails from us, you may unsubscribe using the instructions provided in those messages.

Even if you opt out of marketing communications, we may still send non-promotional messages related to purchases, order status, security, or customer service.

10. Children's Privacy

Our website is intended for a general shopping audience and is not directed at children under 13.

We do not knowingly collect personal information from children under 13 in a manner that violates applicable law. If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

11. Third-Party Websites and Services

Our website may link to or integrate with third-party services. These services may maintain their own privacy policies and practices.

We encourage customers to review the privacy notices of any third-party service they use. This policy does not govern information practices of independent third parties acting outside our control.

12. International Data Transfers

Depending on where our service providers operate, personal information may be processed or stored in countries other than your own.

Where applicable, we take steps required by law to ensure that international transfers of personal information receive appropriate protection.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, service providers, technologies, or legal requirements.

Any revised policy will be published on this page with an updated revision date. We encourage you to review it periodically.

14. Contact Us

For privacy questions or requests concerning your personal information, please contact:

Iron Harbor Studio
Email: hello@ironharborstudio.us
Phone: +1 919-302-6967
Address: 413 33rd Ave N, North Myrtle Beach, SC 29582-1827, United States

Please describe your request clearly so that we can direct it to the appropriate person for review.