Refund policy

Last Updated: October 23, 2026

At Iron Harbor Studio, we want you to feel confident in your purchase. If your order does not meet your expectations, you may request a return in accordance with the policy below.

1. Return Window

We offer a 30-day return window beginning on the date your order is delivered.

To be eligible for a standard return, please contact us within 30 days of delivery to request return authorization. Return requests submitted after this period may not qualify, except where applicable law provides otherwise.

2. Return Eligibility

To help ensure that returned merchandise can be inspected and processed appropriately, eligible items should meet the following conditions:

• The item is unused and in its original condition.

• The product is complete, including its included components and accessories.

• Original packaging is retained where reasonably possible, particularly for large furniture items.

• The item has not been damaged through misuse, improper handling, or assembly contrary to the product instructions.

Because sofas are large items, please retain the packaging until you are satisfied with your purchase whenever practical.

If an item arrives damaged, defective, incomplete, or incorrect, please contact us. These situations will be reviewed separately from standard change-of-mind returns.

3. How to Request a Return

Please follow these steps:

Step 1: Contact Us

Email hello@ironharborstudio.us within 30 days of delivery. Include your order number, the item you wish to return, and the reason for the request.

Step 2: Receive Return Instructions

Our team will review your request and provide instructions if the return is approved. Please do not send an item to our business address without receiving return authorization and the appropriate return destination.

Step 3: Prepare the Item

Pack the item securely to help prevent damage during transit. For sofas and other bulky furniture, please confirm the return shipping arrangements before arranging collection.

Step 4: Return and Inspection

Once the authorized return is received, we will inspect the merchandise and notify you of the return outcome and any applicable refund arrangements.

4. Return Shipping Costs

For standard change-of-mind returns, the customer is responsible for return shipping costs unless we expressly agree otherwise.

Because sofas are bulky and may require specialized transportation, return shipping costs can vary depending on the item's size, weight, collection location, and carrier. Please obtain and review the return shipping arrangements before sending the item back.

If a return is necessary because an item arrived damaged, defective, or incorrect, please contact us before arranging shipment. We will review the circumstances and explain the appropriate resolution, including responsibility for reasonable return shipping costs where applicable.

The original $30.00 outbound shipping charge is not automatically refundable for a standard change-of-mind return. Where a refund is required by law or the return results from our error, the applicable refund will be handled in accordance with the circumstances and applicable law.

5. Refunds

After an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method. We aim to initiate approved refunds within 5–10 business days after the returned item has been received and the inspection is complete.

The time required for the funds to appear in your account depends on your payment provider or financial institution and may take additional time.

Refunds will cover the eligible amount under this policy and applicable law. Original shipping fees, return shipping fees, and other charges will be handled according to the reason for the return and any legal requirements.

6. Damaged, Defective, or Incorrect Items

If your sofa arrives with visible damage, missing components, or a product discrepancy, please email hello@ironharborstudio.us as soon as reasonably possible.

Please provide:

• Your order number.

• A brief description of the problem.

• Photographs of the affected item and packaging, where available.

Please retain the affected item and packaging until we provide further instructions. Depending on the circumstances, an appropriate resolution may include replacement parts, a replacement item, repair where available, or a refund.

We will assess each case individually and will not use this policy to exclude rights that customers have under applicable law.

7. Exchanges

If you would like a different sofa or product, please contact us to discuss available options. Exchanges depend on product availability and the applicable return arrangements.

Where a direct exchange is unavailable, you may be asked to return the original item under this policy and place a new order.

8. Order Cancellations

If you wish to cancel an order before it ships, contact us as soon as possible. Cancellation requests cannot be guaranteed once fulfillment has progressed or the item has shipped.

If an order is successfully canceled before shipment, any eligible refund will be processed to the original payment method. If the order has already shipped, the return process may apply instead.

9. Contact Us

For all return and refund inquiries, please contact:

Iron Harbor Studio
Email: hello@ironharborstudio.us
Phone: +1 919-302-6967
Address: 413 33rd Ave N, North Myrtle Beach, SC 29582-1827, United States

Please include your order number in all return-related communications.

This policy is intended to explain our standard return process and does not limit any mandatory consumer rights under applicable law.