Shipping policy

Last Updated: October 23, 2026

At Iron Harbor Studio, we aim to make the delivery process as clear and straightforward as possible. This policy explains our order processing times, shipping charges, estimated transit times, and delivery procedures for sofa and furniture purchases.

1. Order Processing Time

Orders are generally processed within 1–2 business days after successful payment authorization.

Processing includes order verification, preparation, and arrangements for dispatch. Business days exclude weekends and applicable public holidays.

Processing time is separate from shipping transit time. Orders may require additional processing if payment verification, product availability, or other fulfillment issues arise.

2. Shipping Fees

Our standard shipping fee is $30.00 per order.

The applicable shipping charge will be displayed at checkout before payment is completed. If a different charge applies to a particular order, the amount shown at checkout will govern that transaction.

Unless expressly stated otherwise, the standard shipping fee covers the shipping service arranged for the order. Additional services, such as specialized delivery, room-of-choice placement, or assembly, are not included unless explicitly offered at checkout or agreed upon in writing.

3. Estimated Shipping Time

After an order has been processed and dispatched, the estimated transit time is 5–8 business days.

For orders that follow our standard timeline, the estimated total time from order placement to delivery is approximately 6–10 business days, consisting of 1–2 business days for processing and 5–8 business days in transit.

These estimates are not a guarantee of delivery on a specific date. Actual delivery times may vary due to carrier operations, weather, holidays, transportation disruptions, delivery access, or other circumstances beyond our reasonable control.

4. Shipping Destinations

Available shipping destinations are determined by the delivery options presented at checkout. Please confirm that your address is eligible for delivery before placing an order.

For large furniture items, certain locations or addresses may require additional delivery arrangements. If we cannot fulfill an order to the address provided, we will contact you to discuss the available options.

5. Tracking Information

When tracking information is available, it will be shared through a shipping confirmation email or another applicable order notification.

Tracking details may not display movement immediately after dispatch. Please allow the carrier time to register the shipment.

If your tracking information has not updated for an extended period or your order appears to be delayed, contact hello@ironharborstudio.us with your order number.

6. Furniture Delivery

Sofas and other large furniture items may require special handling because of their size and weight.

Customers should provide a complete and accurate delivery address, a valid contact number, and any necessary delivery instructions at checkout. Please consider doorways, hallways, staircases, elevators, and available space before ordering a large item.

Unless a specific service is expressly included in the purchase, delivery does not automatically include indoor placement, assembly, removal of existing furniture, or disposal of packaging.

If a carrier requires coordination for delivery, please respond to its communications promptly to avoid unnecessary delays.

7. Incorrect Addresses and Failed Deliveries

Customers are responsible for providing accurate shipping information.

If you discover an error in your delivery address, contact us immediately. We will make reasonable efforts to correct it before dispatch, but changes cannot be guaranteed once an order has shipped.

If a delivery fails because of an incorrect address, an unavailable recipient, or other circumstances attributable to the delivery arrangements, additional delivery or reshipping charges may apply where permitted by law and disclosed to the customer.

Please contact us if you believe a delivery attempt was recorded incorrectly or you need assistance coordinating a redelivery.

8. Delays and Undeliverable Orders

Although we work to meet our stated shipping estimates, delays can occur due to carrier disruptions, severe weather, inventory issues, or other unforeseen circumstances.

If we learn that an order cannot be shipped within the promised timeframe, we will notify you of the delay and provide an updated estimate and the available options, including cancellation and a refund where required by applicable law.

If a shipment is returned to us as undeliverable, we will contact you to discuss the next steps. Any reshipping or refund arrangements will depend on the circumstances and applicable law.

9. Damaged Deliveries

Please inspect your shipment upon arrival when reasonably possible. If your sofa arrives damaged, contact hello@ironharborstudio.us promptly with your order number, a description of the damage, and photographs where available.

Please retain the product and packaging until we provide instructions. We will review the information and work with you to determine an appropriate resolution.

10. Contact Us

For shipping and delivery inquiries, please contact:

Iron Harbor Studio
Email: hello@ironharborstudio.us
Phone: +1 919-302-6967
Address: 413 33rd Ave N, North Myrtle Beach, SC 29582-1827, United States

We appreciate your patience and the opportunity to assist you with your order.